The difference between “Omotenashi” – sincere hospitality and “service” – service
“Omotenashi” means to treat people with all their heart and soul without seeking retribution.
To consider the difference between “Omotenashi” and “service” – the service, you need to know the origin of “Omotenashi”.
The origin of “Omotenashi”
There are two main parts in the root “Omotenashi”. In the first hypothesis, the phrase “も て な し – motenashi” was derived from the phrase “も の を 持 っ て 成 し 遂 げ る” (Mono o motte nashitogeru) meaning “getting work done”, and the word “お” “o” is appended. at the beginning of the expression honorifics. In the second hypothesis, the phrase “も て な し – motenashi” is derived from the phrase “表裏 な し” which means no back side, no back side, no claim.
The term “service” is used in English to mean service. Moreover, the word “service” of Muslims is “servitus”, derived from Latin, meaning slave.
According to the origin of the word “slave”, “service” or “service” means: there is a clear master – slave relationship between the service provider and the serviced. In addition, this service – this service is for everyone, anytime, anywhere.
On the other hand, because “omotenashi” has a root meaning that it has no back side, that is, does not expect return, there is an equal relationship between the giver and the receiver, but not the slave-owner relationship. . In addition, unlike the unified nature of “service” is “anytime, anywhere, with anyone”, “Omotenashi” is “here, now and for the opposite.” at that moment. ”
Omotenashi and business
Running a business in the spirit of Omotenashi requires customer repayment, and employees need training and guidance.
However, you serve customers not because of the gratitude, but because the customer is present in front of you, by all means possible, customers in that equal relationship will appreciate the value and pay. money for that.
Training and instruction is only to ensure minimum service, and we should not be satisfied that employees only need to act upon it. Omotenashi cannot be instructed. Every employee has a hospitable heart – Omotenashi, and beyond that guidance, many actions are born. To achieve that, an equal Omotenashi hospitality relationship is necessary even in the upper and lower relationship.
We will promote the training so that every employee can practice their hospitality to all those around them, using the hospitality spirit in the business.