THE OMOTENASHI SPIRIT – Building the quality of Japanese style service
If understanding the spirit of Omotenashi and applying it scientifically, Vietnamese businesses will create a great competitive advantage in the market. In particular, Vietnam has a community culture, kindness, appreciation for kindness and hospitality as well as a good initial foundation for the application of Omotenashi.
However, Omotenashi must come from the heart and sometimes the expression of Vietnamese businesses is not deep enough and sophisticated as Japanese. Therefore, the application of this art in service and business culture in Vietnam must be very delicate and continuous if you want to achieve sustainable development and bring real business efficiency. Like the staff will feel happiest after each customer service is when hearing: “Thank you, we are really touched!”; “What a surprise!”; “Oh, I didn’t expect there to be such a beautiful beauty!” Or “So thoughtful, thank you!” …, the Omotenashi spirit measure is touching and remembers the times together, helping the two to bloom. Smile happily.
We will provide courses so that you can better understand the spirit of Omotenashi and can apply this art in the deepest, sophisticated and most sustainable way, to bring real business results to enterprise.
- What is omotenashi.
- How to express the spirit of Omotenashi service.
- Omotenashi implementation process.
- Practical examples of famous Omotenashi in the world.
With the concept, if working in a healthy, clean, airy and convenient environment, the spirit will be more comfortable, the labor productivity will be higher and have conditions for the application of a management system. More efficient quality.
Under the guidance of Mr. Yuji Konno, the art of public speaking course helps students to receive empathy and attention from listeners and apply the ability to speak from heart to heart, leaving a deep impression. sharp in the heart of the listener.
For management at all levels, employees on customer relations, service management & operations in businesses in the field of manufacturing, services, restaurant chains ...
Based on the practical needs of the units, Rensei will design the appropriate training program: For example, hourly, periodic, monthly, quarterly and yearly training programs...
1. Training at the ordering units
2. Training at the main campus of Rensei: 49 Mac Dinh Chi, P. Dakao, District 1, TP. HCM
– General Director of Rensei Vietnam.
– 20 years as a teacher, has trained more than 10 thousand students.
– Participate in many seminars and lectures related to education in the family.
– Omotenashi certificate of Japan promotion association.
Lê Văn Hùng
– General Manager at Rensei Vietnam.
– Bachelor of Sociology in Vietnam, Bachelor of Philosophy in Japan.
– Rensei Vietnam Manager
– Bachelor of Education Studies
CẢM NHẬN HỌC VIÊN
Ho Anh Duong
CFO of Mai Linh - WILLER Joint Venture
Rensei's Omotenashi classroom is really a rewarding class. I have a better understanding of Japanese culture, especially applying the knowledge I have learned to run an effective business. I especially love the notion: "one time, one meeting" (once in a lifetime), which does not only help us to develop better customer service standards but also helps me personally respect the relationships in my life more. Omotenashi is truly a training course that Vietnamese businesses should attend.
Ton Nu Ngoc Han
Mai Linh Aviation Transportation Agency Joint Stock Company
We would like to express our deep gratitude to Mr. Konno and Mr. Hung for all their hard work, sincerity, dedication and enthusiasm for inspiring us through the lecture on Omotenashi in Quy Nhon. With all gratitude, appreciating the rare opportunity to meet the teachers, we believe that we have been making changes to have a better life.